FAQ
Frequently Asked Questions
Frequently Asked Questions
Because we care
What services does Wellcare provide?
We offer a full range of in-home care services including personal aides, professional nursing care, companion care, dementia and Alzheimer’s care, palliative and hospice care, and caregiver training programs. Explore All Our Services Here
How quickly can I get a caregiver?
Once we complete your care assessment, we can deploy a caregiver to your home in less than 24 hours. After deployment, a Care Supervisor will call you to introduce themselves and serve as your dedicated point of contact throughout your care journey. Request an assessment NOW!
Are your caregivers trained and certified?
Yes. All our caregivers are trained using internationally recognized UK Care Modules and undergo quarterly retraining to stay updated with global best practices in caregiving. This ensures you receive safe, professional, and compassionate care.
How much does in-home care cost in Nigeria?
Our services are Premium and personalized based on your specific care needs. After your initial care assessment, we provide a customized cost estimate tailored to the level of support required.
Do you provide care outside Lagos?
Yes, we do. Wellcare provides homecare services across Nigeria and West Africa. Whether you live in Lagos, Abuja, Port Harcourt, or beyond, our caregivers are available to serve you.
Do you offer 24/7 live-in care services?
Absolutely. Wellcare provides round-the-clock care, including live-in caregiver options, so your loved one never has to be alone. Our team works in shifts to ensure seamless care day and night.
Can Wellcare handle medical needs like injections or wound dressing?
Yes. Our professional nursing team is trained to handle skilled medical tasks such as medication administration, injections, wound care, and post-surgical recovery support — all in the comfort of your home.
Do you train family members to provide care?
Yes. We offer caregiver training programs designed to teach family members how to safely care for their loved ones, covering topics like proper lifting techniques, hygiene, and basic medical support.
What happens if my caregiver is unavailable or I need a replacement?
We ensure continuity of care by arranging a qualified replacement caregiver promptly. Our Care Supervisor will coordinate with you to make the transition as smooth as possible.
Can I get a caregiver for a short-term arrangement?
Yes. We provide both short-term and long-term care options. Whether you need a caregiver for a few hours, a few days, or several months, we will customize a plan that works for you.
